Observability & Monitoring

You cannot fix what you cannot see. We implement observability stacks that give your team full visibility into infrastructure metrics, application traces, business KPIs, and user experience signals — all correlated so a single alert leads directly to the root cause.

At GRESB, we built and maintained the observability stack for a platform serving the global real estate sustainability benchmark. The result: zero production outages over four years. That track record came from structured logging pipelines, distributed tracing across service boundaries, and intelligent alerting that distinguishes real incidents from noise. On-call engineers received actionable alerts with context, not pages of raw metrics.

We work with DataDog for fully managed observability, CloudWatch for AWS-native visibility, and Prometheus with Grafana for open-source stacks. The tooling matters less than the practice: we define SLOs, build dashboards that answer real operational questions, and implement runbooks that turn incidents into five-minute fixes. Problems are detected before users notice them, and root causes are found in minutes, not hours.